Hi Jo Ann -- email us at firstname.lastname@example.org and we'll get you back up and running!
Thanks, Chris Eleveld! The triple stabbing with a paperclip in the reset hole was what finally worked for me. Thanks for that post!
so I've got a new procedure that has worked a couple times. Plug the play into the charger, grab a paper clip and hit the reset button through the little hole a few times(3-4) wait a moment, if it doesn't start showing the expected output give it a few minutes in case the battery is very dead, and try again. I'm 3/3 on the new procedure.
I'm having the same problem. It has worked fine since November when I bought it, but this morning after being charged all night it wouldn't start up.
I can't get pass the download. It keeps asking to
download the program as i already did,and then shuts down.
Mine doesnt have a reset hole to put a paper clip in!
You folks are getting complaints and no one from your end is answering any of our questions. I just brought two of the striivs and I plan to return them because of the customer service is non existent!
I believe I have one of the original Striiv devices (which is no longer responding, even when charged. I don't seem to have a spot to stick a paper clip. The only things I see on my device is the power button, a place to charge the Striiv, and a place to put a key chain. Is there something I am missing?
Regarding harassing Striiv...do you have any ideas on how to do that? Since they no longer have a customer service phone line and they are non-responsive to "tickets", I am not sure how to harass them for a replacement.
I have used my Stiiv every day for a couple of years and have really loved it. I am really sad to have it non-functional but am not prepared to spend another $100 on a brand new one...particularly when customer service seems non-existent. Ideas welcome!
There does seem to be a lot of bad units on the front end.
So basically in my experience as a Striiv customer. If you press the button when you get it and it doesn't power on. Leave it charge for an hour.
If you press the button and it still doesn't respond, use a paper clip in the small hole to reset it, while it is plugged in. Leave it to charge for an hour.
If the device still doesn't react when the button is pressed harass Striiv till they take it back.
And yes I do mean harass Striiv. Sadly they seem to have their bug forms and other contact methods significantly targeted by spammers and they have a lot of junk to wade through to find paying customers.