If you have not yet had the chance to follow the normal problems syncing procedure:
In case it helps:
to get the play to airplane mode press and hold the button till the picture of the airplane shows up. Press and hold until the on is highlighted. Press and hold again to return to off.
to turn off blue tooth open settings on your iOs device, tap bluetooth, tap on/off to toggle. I usually just go off then tap immediately back to on.