Hi Jam, there is a workaround which will allow you to set stride length below 2 feet without changing height. Reference the following article for the step by step process: http://help9.striiv.com/support/solutions/articles/3000040200-how-do-i-set-up-the-fusion-to-track-my-distance-traveled-
That same procedure applies for the Band, Touch and all other Fusion models.
Device does not count when I am on an elliptical.
I downloaded the new update. now my device has a smaller display, and is not as bright?
Hi Fred, have a look at the following article: http://help5.striiv.com/support/solutions/articles/3000028290-what-s-in-the-latest-firmware-update-
While the latest update dimmed the screen slightly, it should not have made it smaller. If you believe it did, send us a photo of your screen showing time to firstname.lastname@example.org and we'll take a closer look.
Hi Casey, take a look at the following article: http://help15.striiv.com/support/solutions/articles/3000040034-how-do-i-use-the-heart-rate-monitor-in-my-fusion-bio-
That should help clear up any questions about how to use the heart rate monitor.
Hi Atirsnibbor -- any kind of smooth movement, especially when your hands are on any kind of handle or railing -- will likely not give you an accurate step count. If you're on an elliptical machine, try putting the device in your pocket or attach it to a belt loop.