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On line not updating

After syncing the smart pedometer it has not up dated the last full day since Feb. 28 and the current does not update at all - all zeroes. the sync box and the pedometer say the update is complete but not on line. What's happened? Did Striiv stop supporting the smart pedometer web site?


1 person has this problem

That is not the problem. It does not work despite clearing cache.

Hi Joseph,


When we're seeing this issue, the problem seems to lie with the browser cache. Please clear your browser cache, and if that doesn't work, a total reboot should do it.

I hv the pedometer & use the app, that is working, not great but working. Haven't looked at the website in a while...
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