Hi Carla, we suggest utilizing a Bluetooth finder app similar to the following:
Carla! I completely agree with you! Mine drops out ALLLLL the time. Literally every morning when I put on my backpack I have to be careful, or when I put on take off anything with long sleeves. It finally fell again and was accidentally stepped in while I was working out and now its broke. Definite design flaw. I'm going to message Customer Service bc this was a lot of money to lose and I love the device, just not that it falls out. What's the point of wearing a fitness band that you have to always be super careful of not losing while doing normal everyday things?
We encourage anyone experiencing wristband issues to contact us at firstname.lastname@example.org - give the Bluetooth finder instructions above a shot as well.
I don't even know where or when i dropped the tracker, i only have the wristband left, no point trying the bluetooth finder instructions.