Frequently Asked Questions

Where can I learn more about using my Striiv Smart?
We have a series of video tutorials available.  Check out  We have tutorials on your Sma...
Fri, 11 Dec, 2015 at 4:57 PM
How do I see my Striiv Smart data online?
As of February, 2017, the Smart is considered a standalone device. Any online components for the Striiv Smart are no longer available. 
Fri, 28 Apr, 2017 at 1:27 PM
How do I add friends on my Smart?
If you have Striiv version 1.2 or higher on your Smart, you have the ability to add friends who also have a Smart. In order to add friends, both Smarts n...
Fri, 11 Dec, 2015 at 4:58 PM
My Smart will not wake up!
The most common reason for a Smart not waking up is that the battery was drained.  First, plug in your Smart using the wall charger (it provides power mo...
Fri, 11 Dec, 2015 at 4:56 PM
How do I restart my Striiv Smart device?
For the best method to restart: The Smart should be restarted while plugged into a USB wall outlet adapter.  Any USB adapter from a smartphone or e-reade...
Fri, 11 Dec, 2015 at 5:01 PM